PROTECTING YOU, YOUR PERSONAL INFORMATION & YOUR DATA
This policy should be read carefully. By accessing or using our Website, you acknowledge and confirm that you have read all of the terms of this Policy and our Website’s Terms and Conditions and that you understand, accept, and agree to be bound by all the provisions contained in this Policy and the Terms and Conditions as contained on our Website.
This Policy only applies with regard to the information collected on the Website and not with regard to any information collected or obtained through other methods or sources.
Our Policy ensures that any information which you provide us remains private, secure, and confidential. We will never collect sensitive information about you without your prior consent.
You can check and update the information that we hold about you by contacting us using the contact information below (There may be an administrative fee payable for this).
If you find any inaccuracies we will delete or correct it promptly upon your written request.
1. INTRODUCTION1.1 Our website i.e. https://shop.cad4all.co.za/ is owned, operated and directed by CAD4ALL Institute of Applied Architecture (Pty) Ltd.
1.2 We have referred to the aforementioned enterprise in this document as “CAD4ALL”, “C4A”, “us”, “we”, or “our”)
1.4 Accordingly, we will only use the information that we collect from you and that which you furnish us with, lawfully and in accordance with the Electronic Communications and Transactions Act No. 25 of 2002, the National Credit Act No. 34 of 2005, the Consumer Protection Act No. 68 of 2008, and all other applicable data protection legislation enacted in South Africa from time to time.
2. YOUR INFORMATION
2.1 WHAT INFORMATION DO WE COLLECT?2.1.1 We collect personally identifiable information from you, that is volunteered when you register on our website (https://shop.cad4all.co.za), place an order, fill out an online form, and/or in response to specific information requests unambiguously and explicitly presented to you.
2.1.2 When ordering or registering on our site, as appropriate, you may be asked to enter your first and last name, your e-mail address, your postal address, your date of birth, your contact details, and details of a payment mechanism, such as your credit/debit card information.
2.1.3 We may also collect your Internet Protocol (“IP”) address. This may assist us in diagnosing problems with our server, and to administer our Website in order to be able to provide you with efficient and uninterrupted service. When you use the internet, an IP address is a number that is assigned to your computer. An IP address assists in identifying you during a particular session for security purposes and to gather broader demographic data.
2.2 WHAT DO WE USE YOUR PERSONAL IDENTIFIABLE INFORMATION FOR?2.2.1 Any of the information that we collect from you may be used in one of the following ways:
22.214.171.124 To personalize your experience. Your information helps us to respond better to your individual needs and communicate with you effectively;
126.96.36.199 To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you;
188.8.131.52 To improve customer service your information helps us to respond more effectively to your customer service requests and support needs;
184.108.40.206 To process transactions;
220.127.116.11 To send periodic emails to you;
18.104.22.168 To control and manage your account;
22.214.171.124 To analyse your use of our service;
126.96.36.199 To conduct research for marketing purposes;
188.8.131.52 To regulate deals/transactions and purchase products tailored in accordance with your specific interests, needs, and location;
184.108.40.206 To enforce and apply our terms and conditions.
3. ELECTRONIC COMMUNICATIONS3.1.1 The email address which you provide for order processing and/or registration, may be used for one or more of the following purposes:
220.127.116.11 To send you information and updates pertaining to your order or use of our service;
18.104.22.168 To send you information pertaining to your account details and/or status;
22.214.171.124 To send you occasional news, and updates related to our Website;
126.96.36.199 To send you promotional emails;
188.8.131.52 To offer you additional services related to CAD4ALL.
184.108.40.206 On our own website we capture your name, billing and delivery addresses, contact details, and order history.
220.127.116.11 To remind you of the services we offer.
4. SECURITY & RETENTION – PROTECTING YOUR PERSONAL IDENTIFIABLE INFORMATION
4.1 HOW DO WE PROTECT YOUR INFORMATION?4.1.1 We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
4.1.2 We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep any information contained therein confidential.
4.1.3 After a transaction has been concluded, your private information (credit cards, financials, etc.) will not be kept on file or stored on our database. The payment gateway gives this sensitive information directly to the payment processor.
4.1.4 On the payment providers’ dashboards, we can see the last 4 digits of your credit card number, the cardholder, issuing bank, and the country in which that bank operates, but NOT the expiration date, and CVC numbers. At no point do we have access to enough data to reproduce your credit card. We can only charge your card after you have given your express consent: the only change we can make to a payment is a reduction, by reversing an authorisation or refunding a payment. We cannot, under any circumstances, increase the amount that you have given authorisation for.
4.1.5 Data transmission over the internet can never be warranted to be entirely secure. Whilst we may take all reasonable steps and precautionary measures to safeguard your personal information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit and we are not responsible for any actions taken by such third parties. You acknowledge and accept taking this risk when communicating with and transacting on our Website.
4.1.6 CAD4ALL is committed to protecting your Personal Information from misuse, loss, unauthorised access, modification, or disclosure by using a combination of physical, administrative, and technical safeguards. Whilst CAD4ALL makes every effort to secure its Platforms, you should note that the internet is not completely secure; thus when you submit or post Personal Information online, you should be aware that CAD4ALL cannot guarantee the security of any personal information that you submit or post online.
4.1.7 The Protection of Personal Information Act (POPI) went into effect on July 1, 2021. The POPIA governs how we handle personal information about you that we collect and/or receive from you.
4.2 DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?4.2.1 Your information, whether public or private, will not be sold, exchanged, transferred, distributed, provided to, or given to any other company or individual or any other outside party for any reason whatsoever, without your prior written consent, other than third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential, or for the express purpose of delivering the purchased product or service requested or if requested by a department having legal authority to which the Law requires such disclosure.
4.2.2 We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
5.1.3 We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
5.1.4 If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
6. PAYMENT AND FRAUD
In the event we receive fraudulent transactions. These usually are noticeable and attract attention, so these credit card authorisations are not settled and the orders are not processed. We try to spot all of them, but sometimes one fails to get noticed. In that case, we are contacted by the card-issuing bank, and the payment is reversed and a SAPS personnel is dispatched to collect the goods paid with a stolen credit card.
7.1 THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, take no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7.2.1 You have the right to:
• ask what personal information we hold about you;
• ask what information was sent to our suppliers, service providers, or any other third party;
• ask us to update, correct, or delete any out-of-date or incorrect personal information we hold about you;
• unsubscribe from any direct marketing communications we may send you;
• object to the processing of your personal information.
It can take us up to 21 days to respond to your request.
7.3 YOUR CONSENT
7.4 CONSENT TO TRANSFER
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation of CAD4ALL, then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties.
7.5 NON PERSONAL INFORMATION
In order to constantly improve the Service, we may use certain non-personal or depersonalised information that may be collected from time to time through your use of the Website or from other sources, to develop targeted advertising on our Website and on websites of third parties. This information may also be shared with third parties, including advisors, advertisers, suppliers, and investors, for the purposes of improving the Service, and analysing the business.
7.6 CUSTOMER SERVICE
Should you have any questions or concerns, please feel free to contact us at or on (021) 948 – 0742.
Please note that this Policy forms part of the Terms & Conditions for use of this Website and forms part of the Agreement between you and us.
This Policy is reviewed from time to time and may be amended at our sole discretion, in whole or part, to ensure that it reflects how we use your information.
Therefore, by continuing to use our Website following any amendments that may have been implemented, it shall be deemed that you have agreed to such amendments. Accordingly, we recommend that you review this page frequently so that you are aware of any amendments.
This policy was last modified on 09 June 2022.